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1.7

This is a complaint against Ty Ty Nursery in Ty Ty, Georgia. In the spring of 2015, I ordered some Pinot Gris grapevines from them. I had asked them if they would grow in my area (USDA Zone 5 ). I was told, with confidence and without hesitation) Pinot Gris would grow in my area. In the spring of 2016 only half of them showed any life. I contacted Ty Ty Nursery and they will not offer any compensation on the basis that their the one year warranty has expired.

I've learned that this variety of grapevine is not expected to survive winter in my area and requires USDA Zones 7-9. Ty Ty Nursery continues to erroneously publish the Pinot Gris grapevine as being viable for USDA zones 5-9.

My complaint is that Ty Ty Nursery initially lied to me and then refused to offer any compensation for my loss (cost of product and the year lost for growing viable grapevines) caused by their actions.

Reason of review: Poor customer service.

Monetary Loss: $59.

Preferred solution: Full refund.

Location: Elgin, Illinois

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