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Updated by user Mar 26, 2021

They are thieves falsely advertising their garbage products.

Original review posted by user Mar 26, 2021

This company advertises grafted paw paw fruit trees in a 1 gallon pot size for mail order delivery. They cost 59.75 per tree and I ordered 2, in addition to shipping charges.

This price is on the high end for such trees via mail order but based on the 1 gallon pot size advertised this should be a decently established tree at least 2-4ft tall, so I ordered them.

I've grown these with other fruit trees for many years and ordered the same varieties from a dozen other online nurseries previously. This company sent me dead bare root toothpicks less than 6" tall with a root mass that could easily fit into a half pint cup, NOT a 1 gallon pot. These are in no way, shape or form established 1 gallon grafted trees that are advertised.

I attempted to call customer service to address their mistake. I was told that these tiny pathetic first year twig grafts ARE their 1 gallon size, if I'm unsatisfied I'll need to return them at my expense and they'll still charge me 15% in "restocking" fees.

How can they restock something dead? How can they charge people for blatantly misadvertised and poorly delivered items? They lied about the size/quality of their trees, were very rude and unhelpful on the phone, so how am I supposed to trust they will refund even a portion of my order, if I incur the ADDITIONAL expense to return these dead twigs?

This is bold faced bait and switch mail order fraud. I can't believe such scams are allowed to operate as a legitimate business in modern times.

I own a business myself and do a lot of business with mail order nurseries, this is the absolute worst product I've seen from any company and at a high price even for a quality product. Absolutely pathetic company that will steal your money with no remorse or functional product in return, DO NOT USE!

User's recommendation: Atrocious company stay away!!!

Monetary Loss: $135.

Preferred solution: Full refund.

Ty Ty Nursery Pros: Being stolen from, Being lied to, Fraudulent company.

Ty Ty Nursery Cons: Refused chargeback to my credit card for bad product, Dead plants and dead customer service, Poor product, Thieves.

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