Ty Ty Nursery
Reviews and Complaints
Tree dead on arrival, no refund, no replacement
User's recommendation: What ever you are thinking of buying from Ty Ty Nursery, find another source. They cant be trusted. Their quality, shipping, descriptions of their products, and customer service are all very bad. And they charge premium prices for plants and shipping. No matter how desperate you may be to find a certain plant or product, don't waste yoru t
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Verified ReviewerBad company
- Plants came with no soil and not healthy
Preferred solution: Full refund
User's recommendation: run from ty ty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlant replacement
Preferred solution: Replace the plants
User's recommendation: I have that can be sent. They also need to trust customers
Horrible customer service policy
- Poor customer service no refunds
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy from them. Horrible customer service
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Verified ReviewerTulip Tree looked ok, but was DEAD within a week.
No cooperation on replacement tree, only gift certificate that you MUST use which is deducted from min order IF you place another order
- Poor customer service no refunds
Preferred solution: Full refund
User's recommendation: Buy from Fastgrowingtrees. They WILL stand behind what they sell. File complaint with GA Atty Gen. for them.
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Verified ReviewerNot honoring warranty
Preferred solution: another tree or refund
User's recommendation: becareful who you buy from
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective product, zero support
After a great deal of effort, I got the folks at Ty Ty Nursery to agree to ship replacement plants. Because of the time of year, they cannot ship until after October 5.
I have informed them that I will be out of the country from mid-November until early December.
I believe that they will ship replacement product after I return in December.I will consider this matter to be unresolved until I get the product. That is how little regard I have for followup by this vendor.
If you want to do busy with a company that ships bad product and ignores emails and phone calls when the product is no good, you will love TyTy.I suggest that you avoid TyTy unless you like throwing money into a sewer.
- Refused chargeback to my credit card for bad product
- Poor product
- Failed to return phone calls
Preferred solution: Full refund
User's recommendation: Avoid TyTy Nursery
Dead trees/ no customer service
I wish I had not spent a couple hundred dollars on four 3-5 feet sized crape myrtle trees from tyty. Not only were these large trees dead on arrival, but the company insists that customers wait and wait before getting their cases reviewed..
and then wait some more for the trees to magically come back to life. I have wasted a lot of time with this company. they are not interested in giving the customer a quality product or making them satisfied. After these trees have been dead in the ground for 2 months(may-july), they expect me to believe another month of doing this will somehow make a difference.
They will not give me a refund or credit. It;'s like a roadblock. "Wait another month" Its not a reasonable approach.
I ordered crape myrtles from 4 other online companies and they are all healthy and growing well in my yard., Its shocking just how bad these tyty products are... the only thing worse is their unwilingness to make things right after 2 months of failed plants.
User's recommendation: shop elsewhere!
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Verified ReviewerJunk plants
- Descent selection
- Amatur
- Amateur knowledge of plants
- Horrific customer service
Preferred solution: Let the company propose a solution
User's recommendation: buy a 2x4 from home depot and plant it you'll have better results than tyty
Terrible service. All plants ordered died in 2 months.
Preferred solution: Full refund
User's recommendation: Don't buy from this company
Complaint
Preferred solution: Full refund
Yoshino flowering cherry tree
User's recommendation: they don't respond to emails. I will try calling
Unsatisfied
User's recommendation: dont buy from here
Took money didn’t ship evasive
User's recommendation: INCOMPETENT FRAUDS
Correction to Previous Review
User's recommendation: Yes, but start with small trees and plant quickly.
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Every unhappy customer should file a complaint with the Consumer Protection Division, Georgia Attorney General to put these people out of business or maybe even go to jail for fraud.