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I ordered grape vines from TY TY Nursery.As soon as it quit raining I went to plant the vines and found one was missing.

I planted the other vines and called TY TY to get the one that was missing shipped. TY TY customer service told me I would need to take pictures of the vines I did get to verify for them what I did receive. I refused, telling the rep that sending pictures of what I did receive could not verify what I didn't get, I could just take pictures of what I wanted and prove nothing.

He insisted refusing to do anything else.I'm done with them, all it cost was ordering another vine from someone else.

Reason of review: Order processing issue.

Monetary Loss: $15.

Preferred solution: Deliver product or service ordered.

I didn't like: Week customer service, You can not take pictures to verify something you did not get.


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