I ordered (2) 7-8 ft. persimmon trees in July 2012.
The trees were on sale. Website stated they did not ship until winter when trees are dormant and would not bill my c. card until the trees were shipped. I was ok with that since it was to be a Christmas present.
I checked every month to make sure my order was still in their system. The day after Thanksgiving I checked my order status to find no such order existed in their system. I had been waiting almost 5 months for this order to be shipped. I called and was informed that TyTy's server crashed the day before Thanksgiving and they had no record of my order.
I told the person I had the order # and a copy of the order.
He said sorrry but we have no record of your order and will not honor the sale price. Crappy customer service..